> For the complete documentation index, see [llms.txt](https://gladbot.gitbook.io/gladbot/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://gladbot.gitbook.io/gladbot/frequently-asked-questions.md).

# Frequently Asked Questions

## Q: How do i fix bot constantly refreshing?

####       A: There is more than one way this can happen (most of them ARE user error)

* If you enter Hell(Underworld) without it being enabled in the bot "Auto Enter Hell / Hell Mode"
* If you don't have the proper Dungeon/Expedition settings For example (if you are level 119, and    dragon remains advanced opens at level 120. your dungeon will bugout and will keep on refreshing)
* If for example you run a costume and run out of food (with general goods being empty) and you have disabled the auto refresh shops
* If you run event expedition and you run out of points, (instead of using your rubies it will try to refresh like it thinks the attack is on cooldown)

## Q: How do I transfer a license from one Character to another?

####        A:Transfer inquires need to be done personally by sending a DM to Glad (aku993) on discord   and it will be sorted out.

## Q: Can I run more than one Account on the same license?

####        A:No!; Keep in mind that running multiple accounts on the same license  is not possible, Its 1 license per 1 character.

## Q: Is the program mobile user friendly?

####      A: Short answer is yes, for more detailed instructions visit [Mobile Support](/gladbot/mobile-support.md). 

## Q: What does reset bot do?

####      A: It clears your application cache of your Gladiatus session. Including GCA, GladBot. So make sure to export your Gladbot, Crazy-Addon settings.

## Q: How do i acquire Ultra premium key?

####      A: To acquire ultra premium key, you need to message "Glad(aku993)" directly.

## Q: How do i make my program smelt only specific prefixes and suffixes?

####  A: Okay, there is a couple of steps to do that.

* go to the smelt tab
* there U will see 2 coulumns, which state "prefix" and "suffix"
* there u can write what prefixes exact u want to smelt, (also works the same for the auction house but instead of smelting, it looks for those items(also makes the bot faster))

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